Pulkit Banta

< Work Experience 👷‍♂️ />

June 2024 - Present

AI-powered customer success platform — building LLM integrations, MCP servers, agentic systems, and full-stack architecture.

Built and shipped an AI agent ecosystem with MCP servers, role-based tools, semantic resources, and workflow automation.
Reduced OpenAI costs by 75% and improved AI accuracy by 50% through prompt optimization, evaluation harnesses, and backend pipeline improvements.
Redesigned queue processing and backend execution pipelines, improving failure-path throughput by 95% and preventing blocked workloads.
Developed temporal analysis using 99% confidence intervals and Markov chains to identify churn vs. retention drivers.
Optimized data pipelines for re-processing past conversations, surfacing AI-driven insights for customers.
Designed shareable dashboards with secure RBAC, backend access controls, and a chart drill-down framework end to end.
Designed and deployed a microservice for exporting charts as images and delivering them over email via EC2.
Built AI evaluation harness with automated verification loops achieving 80%+ test pass rates.
Led architecture discussions, code reviews, and mentoring while driving cross-team execution.

Oct 2022 - June 2024

Full-stack development with React, TypeScript, Golang, streaming systems, and third-party integrations.

Reduced onboarding time from hours to <30 mins by architecting sample data models and automated setup workflows.
Developed ChatGPT-like streaming responses using ReadableStream and optimized Golang streaming APIs.
Enhanced sync logic using goroutines for 2x faster concurrent performance across multiple tenants.
Integrated 10+ third-party platforms (HubSpot, Zoho, Zendesk, Salesforce, Athena, Nylas, Postmark) with OAuth and custom sync workflows, reducing sync latency by 10x.
Built interactive Sankey and scatter plot charts using Nivo and Highcharts.
Implemented a shared design system across product and marketing surfaces, improving UI consistency and delivery speed.
Designed journey maps with React-Flow and added a notes feature, increasing user engagement on the platform.
Optimized homepage SEO from 85 to 92 and reduced FCP to under 1 second, improving overall Lighthouse score.
Built and scaled customer-facing product using React, Next.js, and TypeScript, owning complex UI like streaming AI responses and dashboards.

Apr 2021 - Oct 2022

Healthcare platform using React/TypeScript with TDD, AWS services, and open-source contributions.

Designed and built Khora healthcare platform using React/TypeScript, leading UI development with a team of two developers.
Introduced unit testing (TDD) reducing production bugs by 90% and improving code quality.
Built internal automation tool for CloudWatch logs and release cycles using GitHub Actions and AWS, improving deployment time by 40%.
Implemented AWS file upload and listing, reducing TAT for data visibility.
Contributed to medly-components, an open-source React UI library.
Contributed to internal OKTA Auth library and implemented GitHub OAuth in the application.
Integrated Okta-based authentication systems and AWS services into healthcare workflows.

Jan 2021 - Mar 2021

Angular assessment platform with dynamic forms and business logic.

Built Angular assessment platform with dynamic forms for online assessments and tests.
Developed business logic for test timers and window change detection.
Mentored colleagues in JavaScript ES6 features and CSS best practices.